Complaints Procedure

We will deal with your complaint in a fair and constructive manner as part of our professional Complaint handling process.

Complaints should be sent to or emailed to: 

Fusion Power Solutions Ltd, 1 Thorn Close, Brunswick
Green, Wideopen, Newcastle Upon Tyne, NE13 7HR.

ben@fusionpowersolutionsltd.com

Fusion Power Solutions will acknowledge receipt and provide the contact details of the person responsible for resolving your complaint. We will aim to resolve your complaint within 30 days.

We will record your complaint and all communication associated with it, we will also track the time your complaint has been opened.

We may seek to resolve your complaint by making apology to you, making a gesture of goodwill or by giving compensation.

If you are still not satisfied with the response you receive, you can contact ben@fusionpowersolutionsltd.com, or call 0191 300 2302 or write to us at:

Fusion Power Solutions Ltd, 1 Thorn Close, Brunswick Green, Wideopen, Newcastle Upon Tyne, NE13 7HR.

If after 8 weeks you are still not satisfied with the outcome of your complaint, you can raise your complaint to Ombudsman Services. This is a free service, and you will not be charged for using this service. Ombudsman Services are completely impartial.

Post: Ombudsman Services: Energy, P.O. Box 966, Warrington, WA4 9DF
Phone: 0330 440 1624